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EXHIBITOR SERVICES
SHOW MANAGERS
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Savor...
CLIENT SATISFACTION
Never lose sight of who owns the facility.
CLIENT ACCOUNTABILITY
Recognize your responsibility to openly and frequently communicate with our clients.
COMMUNITY INVOLVEMENT
Take seriously your responsibility to your local community.
Participate in their activities.
Hire their citizens.
Take on the personality of the community in which you reside and SMG operates.
OPERATIONAL EXCELLENCE
Run the facility as if you were the owner.
Maintain it.
Enhance it.
Keep it secure.
CUSTOMER SERVICE
Treat everyone as you wish to be treated.
Emphasize being cordial.
Anticipate and satisfy needs.
Make every encounter pleasant and efficient.
PROFITABILITY
Always remember SMG is in the business to achieve the objectives of our facility owners.
Set rigorous goals and use the corporate tools and measurement devices available to you to achieve your financial goals.
EMPLOYEE SATISFACTION
Take care of your people so they can take care of your customers.
Emphasize individual accountability with all employees – set the example.
BUSINESS CONDUCT
Read and understand our policy.
Always adhere to the highest standards of business practices.
Champion ethics and integrity.
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