Never lose sight of who owns the facility.
Recognize your responsibility to openly and frequently communicate with our clients.
Take seriously your responsibility to your local community.
Participate in their activities.
Hire their citizens.
Take on the personality of the community in which you reside and SMG operates.
Run the facility as if you were the owner.
Keep it secure.
Treat everyone as you wish to be treated.
Emphasize being cordial.
Anticipate and satisfy needs.
Make every encounter pleasant and efficient.
Always remember SMG is in the business to achieve the objectives of our facility owners.
Set rigorous goals and use the corporate tools and measurement devices available to you to achieve your financial goals.
Take care of your people so they can take care of your customers.
Emphasize individual accountability with all employees – set the example.
Read and understand our policy.
Always adhere to the highest standards of business practices.
Champion ethics and integrity.